Returns & Exchanges
At Ibrahim Al-Qurashi, we strive to ensure your complete satisfaction with our luxury fragrances and beauty products. If you are not entirely pleased with your purchase, our streamlined return policy allows for exchanges or refunds within 14 days of delivery.
Initiate the Request
Log into your account portal or contact our customer care team to submit a return request with your order number and reason for return.
Prepare the Package
Ensure the product is in its original, unopened packaging with all seals intact to qualify for a full refund or exchange.
Schedule a Pickup
Once approved, our courier partner will contact you to collect the item from your doorstep at your preferred time.
Quality Check & Refund
After our specialists verify the item's condition, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing